At 2poker, your privacy is not merely a legal obligation — it is a genuine commitment. This document transparently explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy describes the practices of 2poker regarding the collection, use, storage and protection of members' personal information. By registering and using the 2poker platform, you agree to the terms set out in this Privacy Policy. If you have any questions, please contact us at support@2poker.world at any time.
Six key principles that reflect how we manage and protect your data.
All communications between your device and 2poker's servers are protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions, including Maybank and CIMB. No data is transmitted in plain text over the network.
2poker fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only collect data that is necessary, use it solely for purposes you have consented to, and do not retain it longer than legally required.
Your personal information — including your name, phone number, email address, gaming records, and payment details — will never be sold, rented, or shared with any third-party company for marketing purposes. Your data belongs to you alone, not to us as a business asset.
2poker does not store your bank account numbers, card details, or e-wallet information in our systems. All financial transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed directly by licensed, independently audited payment gateways.
As a 2poker member, you have the right to access, correct, update, and request deletion of your personal data at any time. The process is straightforward — simply contact our support team and we will assist you within 3 business days.
If you no longer wish to receive marketing communications from 2poker — such as promotional notifications, bonus offers, or jackpot alerts — you may unsubscribe at any time through your account settings or by contacting our support team.
For the sake of clarity, the following terms used in this Privacy Policy carry the meanings as defined below:
This Privacy Policy forms part of the overall agreement between you and 2poker and should be read together with the Terms and Conditions our platform.
2poker only collects personal data that is necessary to deliver our platform services effectively and securely. The categories of data we collect are as follows:
Important: 2poker does not store your full bank account number, credit/debit card number, or e-wallet security credentials in our systems. Sensitive financial information is processed exclusively by licensed third-party payment gateways.
2poker collects your personal data through the following methods:
Data you provide directly when:
Data collected automatically when you use the 2poker platform includes activity logs, game records, cookie data and technical device information. This collection occurs continuously throughout your active sessions on the platform.
In certain cases, 2poker may receive personal data from authorised third parties such as identity verification service providers, payment gateways, or fraud detection platforms. This data is used solely for security verification purposes and is not shared with any other parties.
2poker uses members' personal data for legitimate and limited purposes. Below is a summary of our data processing purposes:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Registration and account management | Name, phone number, email address, date of birth | Performance of contract |
| Deposit and withdrawal processing | Transaction records, payment information | Performance of contract |
| Identity verification (KYC) | IC, personal details | Legal Obligations |
| Fraud prevention and security | IP address, device data, activity logs | 2poker's legitimate interests |
| Customer support | Communication records, account data | Performance of contract |
| Marketing and promotional communications | Name, phone number, email, gaming preferences | Your consent |
| Platform improvement and analytics | Usage data, technical data | 2poker's legitimate interests |
| Legal compliance | All relevant data | Legal Obligations |
We will not use your personal data for any purpose not listed in the table above without obtaining your consent first. If we need to use your data for a new purpose unrelated to the original, we will notify you and obtain the necessary consent.
Your privacy is our priority. 2poker does not sell, rent or share members' personal data with third parties for marketing or commercial purposes without your consent. However, in certain circumstances, we may need to share data with the following parties:
2poker works with carefully selected third-party service providers to operate our platform. These include:
All these service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by 2poker.
2poker may be required to disclose members' personal data to the relevant authorities where mandated by applicable Malaysian law, a court order, or a lawful request from a law enforcement agency. In such circumstances, we will notify you (where permitted by law) prior to any disclosure being made.
2poker implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, loss, misuse or disclosure.
Your personal data will be retained for as long as your 2poker account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. Following account closure or upon receipt of a data deletion request:
2poker's security infrastructure includes:
While we take all necessary precautions, the risk of a data breach cannot be fully eliminated in any digital system. In the event of a security breach involving 2poker members' personal information, we are committed to:
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 2poker's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
You have the right to request the correction of any inaccurate or outdated data. Updates can be made through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal requirements and active contractual obligations.
You may object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
In certain circumstances, you may request that we restrict how we use your data while any dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
2poker uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some 2poker platform features. Cookies required for session security cannot be disabled without affecting your ability to log in to your account.
The 2poker platform is NOT suitable for individuals under the age of 18. We do not knowingly collect personal data from children or minors under 18.
If you are a parent or guardian and believe that your underage child has registered an account with 2poker or provided us with personal data without your knowledge, please contact us immediately at support@2poker.world. Upon verification, we will promptly delete the relevant account and data.
2poker carries out an age verification process at registration and may request additional age verification documents as part of our KYC process to ensure compliance with the minimum age requirements.
The 2poker platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the 2poker platform and does not cover the privacy practices of any external websites you may access via links within our platform.
2poker is not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of any website you visit outside the 2poker platform to understand how they handle your personal data.
2poker reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, evolving legal requirements, or improvements to the way we protect your data. The "Last updated" date at the top of this document will be revised whenever any changes are made.
For significant amendments that affect your privacy rights, 2poker will notify you via an in-platform notice or by email to your registered address before the changes take effect. We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your data.
Your continued use of the 2poker platform after any amendments to the Privacy Policy take effect constitutes your acceptance of those changes. If you do not agree with any amendment, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns or requests regarding this Privacy Policy or how 2poker handles your personal data, please don't hesitate to get in touch with us:
For general enquiries about the 2poker platform, you may also refer to Frequently Asked Questions (FAQ) covering a wide range of topics including account security, deposits, withdrawals and responsible gaming.
If you are not satisfied with our response to any privacy-related enquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia in accordance with the procedures set out under the PDPA 2010.
The layers of protection we have built to keep your data safe at all times.
Your data is protected with 256-bit SSL encryption in transit and AES encryption at rest — two layers of protection for complete peace of mind.
Only authorised 2poker staff with a legitimate business need are permitted to access member data. All access is logged and regularly audited.
Our systems are monitored around the clock to detect and neutralise any unauthorised access attempts or cyberattacks before they can impact member data.
2poker's security infrastructure undergoes regular audits by independent cybersecurity firms unaffiliated with our platform to ensure data protection standards are consistently upheld.
All transactions via TNG, GrabPay, DuitNow, FPX and other payment methods are processed by gateways licensed in Malaysia and compliant with PCI-DSS security standards.
2poker only collects data that is strictly necessary for the stated purposes — no excess data is gathered. This is the principle of data minimisation that we follow as a best practice in privacy protection.
The questions Malaysian members ask most frequently about how we protect their personal data.
This Privacy Policy explains how 2poker collects, uses and protects the personal data of Malaysian members. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and apply 256-bit SSL encryption to all data communications. Your data is never sold to third parties. For further information about how we handle your data privacy, please read Terms & Conditions us or contact support@2poker.world.
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